Shipping Policy

We want you to love your order. Here is exactly what to expect when you shop with Luminelle.

Shipping

We currently ship within the United States. Every order ships free, with no minimum purchase.

Orders are processed within 1-2 business days. Delivery typically takes 7-15 days from the date your order ships, and you will receive a tracking link by email as soon as your package is on its way.

Returns

You can return your purchase within 30 days of delivery.

We accept returns of new, unused items in their original packaging, whether the product is defective or not.

To start a return, contact us within 30 days of delivery. A prepaid return shipping label is included with your order, so you can send the item back by mail at no cost.

There are no restocking fees of any kind.

Once your return arrives, your refund is processed within 10 days to your original payment method.

We do not offer exchanges at this time.

​Questions? Reach us anytime through the Contact page and we will take care of you.